Return & Refund Policy

 

At [Tonny Treads], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policies carefully to understand your rights and obligations.

Return Policy

1. Eligibility for Returns

  • Items must be returned within 14 days of receipt.
  • The items must be unworn, unwashed, and in their original condition with all tags and packaging intact.

2. Return Process

  • To initiate a return, please contact our customer service team at [demo@example.com] with your order number and the reason for the return.
  • Once your return is approved, you will receive instructions on how to send the item(s) back to us.
  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

 

Refund Policy

1. Refund Eligibility

  • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be transferred to your Bank Account, JazzCash or EasyPaisa within 7-10 business days.

2. Partial Refunds

  • Partial refunds may be granted for items that are returned in a condition not compliant with our return policy, such as missing tags or signs of wear.

Exchange Policy

1. Eligibility for Exchanges

  • We only replace items if they are defective, damaged, or if you need a different size or color (depending on availability).
  • Exchanges must be requested within 14 days of receiving your order.
  • To initiate an exchange, please contact our customer service team at [email@example.com].

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email@example.com] with your order number and photos of the item. We will arrange for a replacement or refund at no additional cost to you.

Shipping for Returns

  • Customers are responsible for paying for their own shipping costs when returning items unless the return is due to our error.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

Contact Us

If you have any questions about our refund and return policies, please contact us at [email@example.com] or call us at [phone number]. We are here to assist you.

[Tonny Treads] has full rights to update Return and Refund policy without any prior notice.