FAQ’s

 

1. What sizes do you offer?

We offer a wide range of sizes, including XS to XXL, depending on the product. Please refer to our size chart for specific measurements.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number on our courier partner’s website to track your order.

3. What is your return and exchange policy?

We accept returns and exchanges within 14 days of purchase. Items must be unworn, unwashed, and in their original condition with all tags attached. Please visit our Returns & Exchanges page for more details.

4. How long does shipping take?

Shipping times vary based on your location. Typically, orders take 3-5 business days.

5. What payment methods do you accept?

We accept major credit/debit cards and COD options also available.

6. How do I care for my clothes?

Each product comes with specific care instructions. Generally, we recommend washing in cold water and avoiding direct sunlight for drying. Please refer to the care label on your garment.

7. Do you offer custom or personalized orders?

Currently, we do not offer custom or personalized orders. However, we are constantly expanding our services, so stay tuned!

8. Can I change or cancel my order after it’s been placed?

Orders can be changed or canceled within 24 hours of placement. After this period, the order processing begins, and changes/cancellations may not be possible.

9. How can I contact customer service?

You can reach our customer service team via email at [email@example.com] or by calling [phone number]. We’re available Monday through Saturday, 10 AM to 8 PM.

10. Do you have a physical store?

Currently, we operate online only, but we may expand to physical stores in the future. Stay updated by subscribing to our newsletter.

11. What if the item I want is out of stock?

If an item is out of stock, you can sign up for notifications, and we’ll inform you as soon as it’s available again.

12. How do I use a discount code?

Enter your discount code at checkout in the designated field. The discount will be applied to your order total before payment.

13. What if I received a damaged or incorrect item?

We apologize for any inconvenience. Please contact our customer service team within 7 days of receiving your order, and we’ll assist with a replacement or refund.

14. Do I need an account to place an order?

No, you do not need an account to place an order. You can checkout as a guest. However, creating an account allows you to track your orders, save your shipping information for faster checkout in the future, and enjoy other benefits like exclusive offers and promotions.